Ensures guest satisfaction by providing courteous and efficient service.  Responsible for the accurate registration, posting of charges, and check-out of guests.  Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required. Will be required to assume position of Person in Charge (PIC) during the overnight shift.

Job Duties

• Greets guests with genuine and warm spirit of hospitality

• Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment

• Posts transactions to guest and master accounts

• Reviews guest account balance, ensuring that payment is secured

• Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards

• Reviews arrivals and blocks special requests 

• Processes required reports, including down time, high balance, etc.

• Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.

• Handles guest requests and concerns in courteous and efficient manner

• Coordinates the delivery of guest services by other hotel departments and outside businesses

• Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner

• Prepares guest amenities, and ensures delivery in a timely manner

• Handles in-house guest reservation requests such as extension, late check-out, and rebooking

• Handles check-out procedures swiftly and accurately and assists guests on departure.

• Maximizes room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests

• Stores guest luggage

• Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets

• Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit  and cash handling guidelines

• Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication

• Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security

• Operates the franchise terminal and performs designated maintenance tasks  

• Maintains procedures for credit control and handling of financial transactions

• Maintains guest safety & privacy by adhering to established procedures

• Issues safety deposit boxes for guest use, following security protocol

• Monitors key box, issuing keys to the appropriate staff members. Logs all transactions

• Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up

• Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards

• Coordinates emergency procedures  including evacuations, immediately notifying management of such occurrences

• Assists with the relocation of guests, when necessary

• Assists other departments during slow periods

• Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.

• Transfers charges and deposits to master accounts.

• Closes necessary accounts at month end.

• Prepares final reports of all daily revenue summaries.

• Posts all room and tax revenues and late charges, including No-Shows.

• Insures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties)

• Changes system date.

• Follows all company policies and procedures as outlined in Policy Manual.

• Responsible for Life Safety Procedures and equipment

• Participates (at some properties) in Manager on Duty schedule.

• Additional duties may be added at any time at the discretion of management. 

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Education:

• High School diploma

Certifications / Licenses:

• TIPS, or similar approved, alcohol server training certification (as required)

Experience:

• Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

Additional Skills: 

• Ability to multi-task

• Ability to communicate effectively, both written and oral

• Bilingual (Spanish & English) preferred, depending on geographic market

• Ability to work the shifts required for the position

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships

• Ability to operate office equipment and industry specific software (PMS)  

• Ability to remain calm during stressful situations

• Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)

• Sitting: Rarely

• Bending, Stooping, Reaching: Occasionally

• Lifting, Push/Pull: 40 lbs infrequently

• Driving: Rarely

• Traveling: None

Environmental Conditions: 

• Inside: Protection from weather conditions but not temperature changes

Summary

Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required.

• Greets guests with genuine and warm spirit of hospitality

• Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment

• Posts transactions to guest and master accounts

• Reviews guest account balance, ensuring that payment is secured

• Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards

• Reviews arrivals and blocks special requests 

• Processes required reports, including down time, high balance, etc.

• Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.

• Handles guest requests and concerns in a courteous and efficient manner

• Coordinates the delivery of guest services by other hotel departments and outside businesses

• Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner

• Prepares guest amenities, and ensures delivery in a timely manner

• Handles in-house guest reservation requests such as extension, late check-out, and rebooking

• Handles check-out procedures swiftly and accurately and assists guests on departure.

• Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests

• Stores guest luggage

• Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets

• Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit  and cash handling guidelines

• Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication

• Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security

• Operates the franchise terminal and performs designated maintenance tasks  

• Maintains procedures for credit control and handling of financial transactions

• Maintains guest safety & privacy by adhering to established procedures

• Issues safety deposit boxes for guest use, following security protocol

• Monitors key box, issuing keys to the appropriate staff members. Logs all transactions

• Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up

• Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards

• Coordinates emergency procedures  including evacuations, immediately notifying management of such occurrences

• Assists with the relocation of guests, when necessary

• Assists other departments during slow periods

• Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including appearance, verbiage, and body language, at all times

• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

• Fosters teamwork by offering assistance to others, as needed

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

• Recommends other Baywood properties to our guests, when appropriate

• Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Education:

• High School diploma

Certifications / Licenses:

• TIPS, or similar approved, alcohol server training certification (as required)

Experience:

• Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

Additional Skills: 

• Ability to multi-task

• Ability to communicate effectively, both written and oral

• Bilingual (Spanish & English) preferred, depending on geographic market

• Ability to work the shifts required for the position

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships

• Ability to operate office equipment and industry specific software (PMS)  

• Ability to remain calm during stressful situations

• Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)

• Sitting: Rarely

• Bending, Stooping, Reaching: Occasionally

• Lifting, Push/Pull: 40 lbs infrequently

• Driving: Rarely

• Traveling: None

Environmental Conditions: 

• Inside: Protection from weather conditions but not temperature changes

• Outside: Rarely

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Summary

Prepares alcohol & non-alcoholic drinks for guests while maintaining a warm hospitable atmosphere in the bar. Responsibly serves liquor to ensure the safety and wellbeing of the customers. Ensures that supplies and liquor inventory are kept secured and organized.

Be genuinely friendly and outgoing to all patrons and fellow employees

Job Duties

• Prepares drinks to order using proper portions and recipes where applicable and ingredients for guests, cocktail waitresses, and dining room personnel.

• Operates the cash register, gives change, distributes checks, keeps accurate records of change transactions.  Operates blender and bar equipment.

• Requisitions supplies, fruits and beverages necessary to stock the bar.

• Maintains a respectful control over guests and cocktail waitresses at all times.

• Is trained in Alcohol Awareness program and assists in ensuring all servers have received such training.

• Must follow all applicable laws and regulations regarding the service of alcoholic beverages.

• Assists in maintaining bar stocks.  Responsible for cleanliness behind the bar, storage space, and equipment.

• Resourceful with all beverages, fruits and supplies in order to maintain reasonable liquor costs.

• Maintains good customer relations in a courteous and professional manner.

• Arrange all bottles of alcohol and glassware to always maintain an attractive display.

• Maintain cleanliness of the area by dusting, sweeping, mopping, and wiping down prep and service areas.

• Additional duties may be added at any time at the discretion of management. 

Consistently models the behavior of a Baywood Ambassador who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

Skills/Qualifications

Physical Demands: 

• Requires ability to stand/walk for the entire shift.

• Bend, Stoop, Reach - often

• Ability to lift up to 40 lbs. regularly, 70 lbs. occasionally.

• Requires ability to perform light physical labor, 

Environmental Conditions:  

• Inside:  protection from weather conditions (75%), but not necessarily from temperature changes.  

• Outside labor is required (25%).

Essential Skills:  

• Must possess the ability to gain knowledge of applicable franchise standards and procedures.  

• Must have ability to complete applicable maintenance/housekeeping forms and to communicate any problems and/or unusual conditions to management  

• Must have ability to comprehend & execute the information Banquet Event Orders.

• Must have the ability to positively communicate with guests and co-workers.  

• Must have the ability to work within scheduling guidelines. 

• Must be able to pass the Responsible Service of Alcohol test (TIPS) with a 90% or better score. 

Educational/Vocational Preparation:  

• High school graduate or equivalent preferred.  

• Ability to read and understand chemical labels, and Safety Data Sheets, Instructions.

Reports to: Sous Chef

Job Summary: Responsible for all cold food preparation for Restaurant and Banquet.

Primary Responsibilities:

Sets up station for line production.

Preps and sets up salad bar (AM only).

Checks prep list for Banquet production.

Checks menu items; makes Executive Chef, Sous Chef, and waitstaff aware of “86” items.

Produces baked items as needed (desserts, breads, etc.).

Produces bar menu items when needed between shifts.

Produces Happy Hour hors d’oeuvres (checks with Executive Chef and Sous Chef).

Maintains station and kitchen in sanitary condition.

Checks with Executive Chef and Sous Chef before leaving.

Helps out in any area needed to assure property operation of department.

Job Specifications:

Physical Demands: Requires ability to stand/walk for significant periods. Requires ability to

communicate orally to kitchen/hotel staff. Requires ability to bend, stoop, reach, stretch.

Requires ability to taste and smell cooked foods. Requires ability to whip and stir. Requires

ability to lift 20-50 pounds frequently; up to 100 pounds infrequently.

Environmental Conditions: Inside: protection from weather conditions, but may experience

varying kitchen temperatures.

Page 2 of 2

PREP COOK

Essential Skills: Requires familiarity with applicable franchise standards and procedures.

Requires knowledge, skill, and ability in cold food preparation for Restaurant and Banquet.

Educational/Vocational Preparation: High school graduate or equivalent. One year cooking

and baking experience is preferred.

Hazards: May include, but not be limited to, cuts from broken glass or kitchen equipment,

burns, slipping, tripping. May work under extreme temperatures.

By signing below I acknowledge receiving a copy of my job description and I understand my responsibilities. I am aware

that this document reflects the essential functions of my job in no way states or implies that these are the only duties to

be performed by the employee occupying this position, as management has the right to assign or reassign duties and

responsibilities to this job at any time. Also, this document does not create an employment contract, implied or

otherwise, other than an "at will" employment relationship

PRINT EMPLOYEE NAME SIGNATURE DATE

SUPERVISOR SIGNATURE

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest.

Job Duties

• Cleans drink and vending machines and all surrounding areas.  

• Empties all trash receptacles and ashtrays in corridors and public areas.

• Cleans all outside area walkways; sweeps stairways and landings; cleans railings and washes all EXIT doors.

• Cleans public restrooms.

• Washes windows as per schedule.  (Using Housekeeper’s Report Form, sets schedule for window cleaning using dates as record.)

• Cleans elevators, tracks, chrome, and stainless steel at each landing.

• Spot-cleans walls and doors; removes cobwebs; cleans fire extinguisher areas.

• Wipes baseboards, railings, telephones, walls, vending areas, exit doors.

• Collects soiled linen from Room Attendant carts and delivers to area assigned.

• Vacuums all inside corridors and shampoos carpets.

• Assists in keeping all storage areas and linen rooms clean.  Assists Housekeeper in checking supplies, opening cartons, and placing supplies neatly on shelves.

• Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper.

• Delivers room service and picks up room service trays when needed, where applicable.

• Delivers cribs and rollaway beds to guest rooms.

• Patrols pool area – cleans tables, empties garbage, removes used towels and replaces as necessary, cleans workout facilities.

• Reports to Housekeeper any necessary information.  

• Removes dirty linen.

• Inspects exterior of building including parking lot for trash, empties receptacles, removes cigarette butts.

• Inspects marketing collateral, replacing expired or damaged items.

• Cleans & disinfects lobby bathrooms including: basin, toilet, tile, flooring, and walls using approved cleaning chemicals. 

• Cleans mirrors, windows, vent cover, glass doors.

• Reports items that require repair or additional cleaning to the appropriate person/department.

• Restocks housekeeping cart.

• Vacuums hallways.

• Turns in all lost and found articles immediately as per proper procedure.

• Operates a light vacuum cleaner

• Collects soiled linen from Room Attendant carts and delivers to area assigned.

• Collects trash from Room Attendant carts, discarding them in main trash receptacle.

• Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper.

• Assists with deep cleaning efforts including moving furniture, shampoo carpets.

• Assists in keeping all storage areas and linen rooms clean.  Checks supplies, opening cartons, and placing supplies neatly on shelves.

• Assists engineer with handling items/equipment which require team lifting.

• Additional duties may be added at any time at the discretion of management. 

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

Skills/Qualifications

Educational/Vocational Preparation:  

• Some high school education (grade 9) preferred

Additional Skills:  

• Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.

• Ability to gain knowledge of applicable franchise standards and procedures.  

• Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management  

• Ability to read and comprehend manuals

• Ability to positively communicate with guests and co-workers.  

• Ability to work within scheduling guidelines. 

• Ability to work with minimal or no supervision

• Ability to follow schedule and ability to perform physical labor.

• Ability to read and understand chemical labels, and Safety Data Sheets, Instructions.

• Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment

Physical Demands: 

• Walking and Standing: 100%

• Must be able to carry 50 lbs. up to 25 feet.

• Lifting, Push/Pull: 90% 

• Ability to lift up to 30 lbs. regularly. 

• Must be able to lift 50 lbs. to the waist, chest, and above the head. 

• Ability to push housekeeping or laundry cart regularly.

• Sitting: none

• Bending, Stooping, Reaching: 90%  (throughout the entire shift). 

• Must be able to bend at the knees with up to 50 lbs., standing to an upright position.

• Driving: none

• Traveling: none

Environmental Conditions:  

• Inside:  Protection from weather conditions, but not necessarily from temperature changes.

• Outside: Some exposure to weather conditions (cleans parking lot), may assist maintenance during inclement weather.

Inspects, washes, folds, and stores all laundered supplies for guest rooms and Food & Beverage outlets.  Adheres to specific Brand Standards as instructed.

Job Duties

• Separates linen according to classification, fabric and color

• Counts all soiled linen and records the totals

• Operates washers and dryers as per established procedures

• Loads and unloads washers and dryers

• Sorts out stained linen for soaking and re-washing

• Folds, stacks, hangs and stores all laundered linen

• Separates, counts and records damaged linen and places it in designated area

• Records discarded linen in discard file

• Cleans dryer filters as scheduled

• Reports equipment malfunctions promptly to the supervisor

• Keeps supplies and storage area orderly at all times

• Cleans all equipment and work area daily.

• Maintains par stock of laundry and cleaning supplies.  Informs supervisor of supplies needed

• Assists with monthly inventories

• Prepares stationery and laundry bags for guest rooms

• Processes and wraps glasses, if needed

• Reports any hazardous conditions or malfunctions of equipment to management

• Answers telephone and relays messages

• Turns in lost and found items

• Additional duties may be added at any time at the discretion of management 

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including appearance, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Skills/Qualifications

Educational/Vocational Preparation:  

• Some high school education (grade 9) preferred

      Experience:

• Previous hotel laundry experience preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for food service experience

Additional Skills:  

• Ability to learn and maintain  franchise standards and procedures

• Ability to follow schedule and ability to perform physical labor

• Ability to read and understand chemical labels, and Safety Data Sheets, Instructions

• Must have ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management

• Must have ability to positively communicate with guests and co-workers.  

• Must have ability to work within scheduling guidelines. 

Physical Demands: 

• Walking and Standing: Frequently (for entire shift).
  Must be able to carry 40 lbs. up to 25 feet.

• Walking and Standing: 100% 

• Must be able to carry 40 lbs. up to 25 feet.

• Lifting, Push/Pull: 95% 

• Ability to lift up to 25 lbs. regularly. 

• Must be able to lift 40 lbs. to the waist, chest, and above the head. 

• Ability to push laundry cart (up to 100 lbs) regularly.

• Sitting: none

• Bending, Stooping, Reaching: 95% (throughout the entire shift). 

• Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

• Driving: none

• Traveling: none

Environmental Conditions:  

• Inside:  Protection from weather conditions, but not necessarily from temperature changes.

• Outside: Rarely exposed to weather conditions

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest.  Adheres to specific Brand Standards as instructed.

Job Duties

• Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed.   

• Removes dirty linen

• Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly.  Cleans appliances, equipment, furniture and cupboards. High-dusts artwork.

• If Applicable: Remove trash, sweep, dust any balcony/patio areas  

• Inspects marketing collateral, replacing expired or damaged items.

• Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags. 

• Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards. 

• Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.

• Cleans mirrors, windows, vent cover, glass doors.

• If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.

• Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.

• Reports items that require repair or additional cleaning to the appropriate person/department.

• Restocks housekeeping cart.

• Vacuums hallways.

• Turns in all lost and found articles immediately.

• Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.

• Additional duties may be added at any time at the discretion of management. 

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Skills/Qualifications

Educational/Vocational Preparation:  

• Some high school education (grade 9) preferred

Experience:

• Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping  experience.

Additional Skills:  

• Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.

• Ability to gain knowledge of applicable franchise standards and procedures.  

• Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management.  

• Ability to read and comprehend manuals

• Ability to positively communicate with guests and co-workers.  

• Ability to work within scheduling guidelines. 

• Ability to work with minimal or no supervision

• Ability to follow schedule and ability to perform physical labor.

• Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment.

Physical Demands: 

• Walking and Standing: Frequently (for entire shift).
  Must be able to carry 40 lbs. up to 25 feet.

• Walking and Standing: 100% 

• Must be able to carry 40 lbs. up to 25 feet.

• Lifting, Push/Pull: 90% 

• Ability to lift up to 15 lbs. regularly. 

• Must be able to lift 40 lbs. to the waist, chest, and above the head. 

• Ability to push housekeeping cart regularly.

• Sitting: none

• Bending, Stooping, Reaching: 95% (throughout the entire shift). 

• Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

• Driving: none

• Traveling: none

Environmental Conditions:  

• Inside:  Protection from weather conditions, but not necessarily from temperature changes.

• Outside: Rarely exposed to weather conditions

  
  

  
  

  
  

  
  

  
  

  
  

  
  

Responsible for providing a safe and memorable food and beverage experience for our guests.

• Provides friendly personalized service to all guests.

• Maintains established par levels for food, beverages and service supplies. Takes inventory, reorders supplies. 

• Receives merchandise, confirms it with the order, labels it (if necessary), and stores it in the proper location. Follows the First-in/First-out inventory management system to prevent unused and/or expired items.

• Adheres to all applicable company, brand, and local health department requirements.

• Prepares & arranges food & beverage items in an attractive, abundant-looking, organized, clean presentation in-line with company / brand standards. Continuously monitors and replenishes the buffet as needed.  

• Maintains temperature control so that all hot/cold food is safe for consumption.

• Setup dishes/trays, napkins, utensils, cups and other service ware.

• Maintains cleanliness & appearance of dining & service areas – arranges furniture, clears and cleans tables, cleans spills, removes trash.

• Breaks down buffet, properly disposing of food items that cannot be reused; Properly stores reusable food items.

• Washes and stores serving equipment including utensils, displays, chafing pans.

• Cleans dispensers and equipment daily.  Performs routine extensive cleaning per manufacturer's recommendations. 

• Cleans service and dining area. Vacuum carpet, mops floor, wipes walls, etc.

• Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Educational/Vocational Preparation: 

• High school graduate or equivalent preferred.

• Food Handlers Certification/Training preferred

Experience:

• Previous food service experience preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for food service experience

Additional Skills:  

• Ability to complete and pass a state or nationally recognized food safety program.

• Ability to communicate effectively, both written and oral.

• Ability to read and understand packaging labels, preparation instructions, manuals.

• Walking and Standing: 98% (Must be able to stand for the entire shift, usually 8 hours)

• Must be able to carry 40 lbs. up to 25 feet.

• Sitting: 2%

• Bending, Stooping, Stretching: 50% 

• Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

• Lifting, Push/Pull: 50%

• Must be able to lift 40 lbs. to the waist, chest, and above the head. 

• Driving: none

• Traveling: none

Environmental Conditions: 

• Inside: Protection from weather conditions but not temperature changes

• Outside: Rarely

Responsible for providing a safe and memorable food and beverage experience for our guests.

• Provides friendly personalized service to all guests.

• Maintains established par levels for food, beverages and service supplies. Takes inventory, reorders supplies. 

• Receives merchandise, confirms it with the order, labels it (if necessary), and stores it in the proper location. Follows the First-in/First-out inventory management system to prevent unused and/or expired items.

• Adheres to all applicable company, brand, and local health department requirements.

• Prepares & arranges food & beverage items in an attractive, abundant-looking, organized, clean presentation in-line with company / brand standards. Continuously monitors and replenishes the buffet as needed.  

• Maintains temperature control so that all hot/cold food is safe for consumption.

• Setup dishes/trays, napkins, utensils, cups and other service ware.

• Maintains cleanliness & appearance of dining & service areas – arranges furniture, clears and cleans tables, cleans spills, removes trash.

• Breaks down buffet, properly disposing of food items that cannot be reused; Properly stores reusable food items.

• Washes and stores serving equipment including utensils, displays, chafing pans.

• Cleans dispensers and equipment daily.  Performs routine extensive cleaning per manufacturer's recommendations. 

• Cleans service and dining area. Vacuum carpet, mops floor, wipes walls, etc.

• Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Educational/Vocational Preparation: 

• High school graduate or equivalent preferred.

• Food Handlers Certification/Training preferred

Experience:

• Previous food service experience preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for food service experience

Additional Skills:  

• Ability to complete and pass a state or nationally recognized food safety program.

• Ability to communicate effectively, both written and oral.

• Ability to read and understand packaging labels, preparation instructions, manuals.

• Walking and Standing: 98% (Must be able to stand for the entire shift, usually 8 hours)

• Must be able to carry 40 lbs. up to 25 feet.

• Sitting: 2%

• Bending, Stooping, Stretching: 50% 

• Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

• Lifting, Push/Pull: 50%

• Must be able to lift 40 lbs. to the waist, chest, and above the head. 

• Driving: none

• Traveling: none

Environmental Conditions: 

• Inside: Protection from weather conditions but not temperature changes

• Outside: Rarely

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment